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Wow. That's a huge difference. I purchased a Chinese brand scooter from a US-based dealer. Their customer service was awful. They had a phone number that chan

Wow. That's a huge difference. I purchased a Chinese brand scooter from a US-based dealer. Their customer service was awful. They had a phone number that changed often and didn't work, and lied about their intent to honor warranty claims. It was broken for 4 months. In the end, they decided to cancel my warranty and refuse any further assistance because I dared to ask for a functional product. I suggest no one ever buy a Kaabo scooter from any of the 3 major dealers in the US. Kaabo itself is even worse providing no support to customers at all.

jb1991 4y ago
reverse the credit card charge, that usually works like a charm and weakens the company you bought it from, and enough do the same, they can't do business any more
- cvccvroomvroom 4y ago
  That doesn't work in the US. Too much time elapsed and it's not something a credit card company would adjudicate. My one little encounter isn't something a credit card company would care about. It could be a small claims court matter if they were in the same state. It's cheaper to write-off the matter as a learning experience. Voro Motors. They're a fly-by-night operation like the other Kaabo dealers I found in the US. Ship from China and expect no support or warranty. Also, no e-scooter shops will touch Kaabos because they're not designed for repair and parts are difficult to source. The wiring inside looks like spaghetti with random colors that don't match their wiring diagram and wires that go nowhere. In addition, the early model forks would break spontaneously due to manufacturing defects that lead to a number of grotesque injuries and perhaps a death or two. PS: BBB is itself a widely-held misconception and fraud, perhaps the inverse of Yelp. It's mostly a feel good badge businesses pay for. Any business can join it and they have little incentive to police their "members" because, like binding arbitration, the "members" are the customers, not retailer's customers.
  - jb1991 4y ago
    I have never had a credit card dispute my challenge to reverse a charge (including in the U.S.). You are the credit card's more important customer, not the business. If you follow their steps, they will reverse the charge. It's not a lot of effort and bad business do go out of business when enough customers reverse the charges because then the business can't use credit cards any more.
  - gggggg5 4y ago
    > That doesn't work in the US. Totally does.

jb1991 4y ago

reverse the credit card charge, that usually works like a charm and weakens the company you bought it from, and enough do the same, they can't do business any more

cvccvroomvroom 4y ago
That doesn't work in the US. Too much time elapsed and it's not something a credit card company would adjudicate. My one little encounter isn't something a credit card company would care about. It could be a small claims court matter if they were in the same state. It's cheaper to write-off the matter as a learning experience. Voro Motors. They're a fly-by-night operation like the other Kaabo dealers I found in the US. Ship from China and expect no support or warranty. Also, no e-scooter shops will touch Kaabos because they're not designed for repair and parts are difficult to source. The wiring inside looks like spaghetti with random colors that don't match their wiring diagram and wires that go nowhere. In addition, the early model forks would break spontaneously due to manufacturing defects that lead to a number of grotesque injuries and perhaps a death or two. PS: BBB is itself a widely-held misconception and fraud, perhaps the inverse of Yelp. It's mostly a feel good badge businesses pay for. Any business can join it and they have little incentive to police their "members" because, like binding arbitration, the "members" are the customers, not retailer's customers.
- jb1991 4y ago
  I have never had a credit card dispute my challenge to reverse a charge (including in the U.S.). You are the credit card's more important customer, not the business. If you follow their steps, they will reverse the charge. It's not a lot of effort and bad business do go out of business when enough customers reverse the charges because then the business can't use credit cards any more.
- gggggg5 4y ago
  > That doesn't work in the US. Totally does.