I have never needed to use the chat function to get a refund for anything through Amazon Fresh, I even did it yesterday. I just go the order and click "Request

I have never needed to use the chat function to get a refund for anything through Amazon Fresh, I even did it yesterday. I just go the order and click "Request Item refund", it has me choose the item and then its all set. So unless this changed in the last day, maybe chat just doesn't do it? I have noticed that in the last few months more and more Amazon is trying to push you away from the "contact us" section if another page can handle the issue.