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From the redirect you mentioned, choose "Something else" then "I need more help" which will open up their chat bot. At that point, you can type "agent" and have
by mynameisvlad 4y ago
From the redirect you mentioned, choose "Something else" then "I need more help" which will open up their chat bot. At that point, you can type "agent" and have it connect you with chat support.
I tested it out and it asked me if I wanted to chat now or get a callback, so it seems like it's still available, albeit very hard to get to.
- IronWolve 4y agoStrange, didn't get that option to type, just this/that options. https://i.postimg.cc/cLfyLbs0/amazon-order-loop2.jpg https://i.postimg.cc/cLfyLbs0/amazon-order-loop2.jpg
- mynameisvlad 4y agoThat looks like you initiated the chat bot from Returns, which might not let you prompt (or heavily disincentivize it by making you jump through tons of hoops). When going through my flow, I got asked if it was for a particular item, chose "No, something else", then got a text box instantly (along with some suggestions).
- benj111 4y agoHow many hoops are required before we can say that company X prevents you from doing Y?
- mynameisvlad 4y agoWho said they don't prevent it? TIL that giving someone steps is the exact same as saying a company doesn't prevent you from doing it. I provided a way for OP to do it, that's all. I even called out the hoops.