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It drives me up the wall when we open a ticket, it remains without updates, but communications end up spread between email, Slack, some meeting we had six month
by doubled112 4y ago
It drives me up the wall when we open a ticket, it remains without updates, but communications end up spread between email, Slack, some meeting we had six months ago and a letter sent by messenger pigeon to a coworker three provinces over.
Put it in the ticket. That’s why we have the ticket.
- FridgeSeal 4y agoYeah but then the person opening the ticket would have to go to _effort_ to actually usefully describe the issue, document the decisions etc and we couldn’t have that. Much better to write a ticket with a vague headings only, assign it to someone and ablate responsibility for everything else to some other person. /s
- doubled112 4y agoThey shouldn't need to work to do their jobs!