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I googled the Amazon 800 number the other day and found it was still working. It looks like they are doing what they can to stop advertising it, but the underly
by morpheuskafka 4y ago
I googled the Amazon 800 number the other day and found it was still working. It looks like they are doing what they can to stop advertising it, but the underlying phone system still works.
A lot of times you can get better outcomes calling. For example: promotional credits for late deliveries, actually having a delivery reattempted when building falsely marked as closed on weekends (the entire buildings packages were then delivered to my door, lmao), and recently an offer to keep a used book received on a new order for a refund instead of a replacement.
- guidoism 4y agoI remember when “they” decided to remove the number from the paper invoices and it was pretty controversial within the company. That was in 2000 or 2001 I think.
- lamontcg 4y agoAmazon was actually legitimately pretty good about that whole 'voice of the customer' stuff back then. They seem to be going entirely for "juicing the margins" now.
- whythre 4y agoWell, yeah, when they were the scrappy underdog they had to pay attention to consumers. Now they assume they are too big to fail.
- IronWolve 4y agoOk, found the 800 number and email, trying the 800. Also found the number in a recent usatoday news article "how to contact amazon". Amusing. https://www.usatoday.com/story/money/retail/2022/09/14/how-to-contact-amazon-account-inquiries/7867529001/ https://www.usatoday.com/story/money/retail/2022/09/14/how-t... Called the 800, they refunded me via amazon gift card balance of the missing items. Got my gift card balance updated with the return in about 10 mins.
- metadat 4y agoFor reference, here is the number: > Contact an Amazon representative by dialing 1-888-280-4331. This number operates 24/7.