People don't realize how imprecise specs can be until they have this conversation for the first time. "Okay, I understand what to do when {thing} happens. What

People don't realize how imprecise specs can be until they have this conversation for the first time. "Okay, I understand what to do when {thing} happens. What do you want done when {not thing} happens?" "Oh, umm..." "{Not thing} can happen, right?" "Oh yeah, all the time." "So was the plan when it does?" "I'm not sure..."