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(In the US) I deal with the manufacturer for warranty claims. How does the retailer know? Is the system different in Switzerland? Or has this one retailer deci

• arp242 4y ago
  The idea is that as a consumer, I made a contract of sale with the retailer, not the manufacturer or anyone else. So, if there's a problem I go to the entity I have the contract with, i.e. the retailer. You can often claim warranty with the manufacturer if you want; depending on the item. It can be faster to do so, but you're not required.
• pifm_guy 4y ago
  In Europe, by law it is the retailer responsible for warranty claims. Many manufacturers will also offer warranty service, and it is up to you the customer which you want to use. Often manufacturers try to persuade you to contact them first because it costs them less than a refund would (typically retailers just refund rather than attempt a repair or replacement)
• deleted 4y ago
  [deleted]
• sschueller 4y ago
  The law requires the retailer to deal with warranty claims. The law also requires a 2 year warranty minimum. Additionally a retailer must take back old electronics and recycle them at no cost to the customer.