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Samsung has service centers too. I don't know the situation in Switzerland, but in the EU, the manufacturer warranty (whether from Apple or Samsung) is usually
by Tijdreiziger 4y ago
Samsung has service centers too.
I don't know the situation in Switzerland, but in the EU, the manufacturer warranty (whether from Apple or Samsung) is usually only 1 year. EU consumer law mandates a 2-year minimum warranty, so after the first year, you have to go through the store.
- sys42590 4y ago2 years ago, I went to an Samsung authorized third party repair shop to to have a cracked screen replaced. They told me it will take 5 weeks to have my phone repaired. I then went to an unauthorized repair shop and they replaced my cracked screen with an unauthorized replacement part that only had 2 finger multi-touch (without telling me of course). I don't personally own Apple devices, but from people close to me I know first hand that Apple's service is usually better than my experience two years ago.
- Lukas_Skywalker 4y agoIn Switzerland, the retailer must provide a two year warranty. The retailers can not shorten that span, but (strangely) can remove it entirely. The customer needs to know this before buying though. The manufacturers warranty is up to them and is not mandatory.