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I really like this step... especially because they sell a mix of "good" brands and stuff you could get on Aliexpress for a tenth of the price. One more observa
by sys42590 4y ago
I really like this step... especially because they sell a mix of "good" brands and stuff you could get on Aliexpress for a tenth of the price.
One more observation:
If you look at the smartphone scores, you'll see that Apple warranty rates are WAY below other brands. I assume the reason for this is that for Apple you don't have to go through the retailer you bought it to have it fixed under warranty. For Samsung et al. there's little option to have your phone or tablet fixed without reaching out to the place you bought it.
- fomine3 4y agoSo direct repair service network works well to make the rate lower. It looks good incentive for all. Shop don't need support cost, customer get better service, manufacturer make products looks reliable.
- Tijdreiziger 4y agoSamsung has service centers too. I don't know the situation in Switzerland, but in the EU, the manufacturer warranty (whether from Apple or Samsung) is usually only 1 year. EU consumer law mandates a 2-year minimum warranty, so after the first year, you have to go through the store.
- sys42590 4y ago2 years ago, I went to an Samsung authorized third party repair shop to to have a cracked screen replaced. They told me it will take 5 weeks to have my phone repaired. I then went to an unauthorized repair shop and they replaced my cracked screen with an unauthorized replacement part that only had 2 finger multi-touch (without telling me of course). I don't personally own Apple devices, but from people close to me I know first hand that Apple's service is usually better than my experience two years ago.
- Lukas_Skywalker 4y agoIn Switzerland, the retailer must provide a two year warranty. The retailers can not shorten that span, but (strangely) can remove it entirely. The customer needs to know this before buying though. The manufacturers warranty is up to them and is not mandatory.
- sandworm101 4y ago>> For Samsung et al. there's little option to have your phone or tablet fixed without reaching out to the place you bought it. I've had my personal phones repaired a handful of times in recent years (screens). All Samsung. I have never even considered taking them back to the place I bought them. I have always gone to whatever repair shop is local.
- sys42590 4y agoFor free under warranty?
- chronogram 4y agoI've not heard of phone screens breaking as a hardware defect. You'd have to get accident insurance for drops.
- sschueller 4y agoI believe the amount of apple devices sold in comparison to other devices is very low as Apple has stores selling directly to customers. Also you can probably get your apple device repaired at the Apple store even if you purchased it at digitec/galaxus. That may heavily skew the numbers.
- layer8 4y agoApple stores aren’t that widespread in Europe, and you can usually buy Apple devices around 10% (or more) cheaper elsewhere.
- jmole 4y agoThis may be specific to the US, but Apple still sells a majority of devices through carriers: https://www.theverge.com/2022/12/12/23505822/apple-iphone-sales-retail-carriers-cirp-report https://www.theverge.com/2022/12/12/23505822/apple-iphone-sa...
- sys42590 4y agoThat's what I'm saying, for Apple it's much easier to contact Apple directly (or any authorized repair shop) to have your device repaired or replaced. It may be possible for other Brands but their network is much smaller, so you usually end up going to the shop you bought it.