I can't update the post any longer, so I wanted to add: No contact still from Coinbase. I've emailed them like 5 times since their last email contact. I call

I can't update the post any longer, so I wanted to add: No contact still from Coinbase. I've emailed them like 5 times since their last email contact. I called Kraken and talked to someone. Very helpful. I can't stress enough how important it was to talk to someone, before starting the account signup process. Of course, I don't know of Kraken will be better, but already I've gotten more than I did with Coinbase, a live human. She also sent me a list of documents (URLs) in a followup email, which support what she told me on the phone. That was unexpected. I can't remember the last time I got something like that from _any_ support person.