I think support shouldn't be 100% automated. The big tech companies are automating everything and sometimes those false positives need to be corrected and there

I think support shouldn't be 100% automated. The big tech companies are automating everything and sometimes those false positives need to be corrected and there isn't a way to actually do so. I don't know how the government could enforce proper support but I believe something as simple as requiring the ability to discuss your critical issue with a human being as a start. Then you get into what is a 'critical' issue but I think being locked out of your account that is used as a gateway to multiple other accounts qualifies.