We can always blame management, since they make decisions, including hiring, we can always trace back problems to management. But it is as unhelpful as blaming

We can always blame management, since they make decisions, including hiring, we can always trace back problems to management. But it is as unhelpful as blaming the grunts. Management has the job of making the company profitable, if they don't employees won't get paid, investors will lose money, and ultimately the company will fail and customers won't get service. And just like the "grunts", they are not perfect, sometimes, they make mistakes, sometimes, they have to take chances. In fact, blaming anyone is unhelpful unless baltent misconduct is the problem, and I don't think it is the case here. As always, shared responsibilities. I just wished a different wording, something like "NYSE Tuesday opening mayhem traced to a backup system not properly shut down". Leave the "staffer" part to the technical report. It is useful information for investing the problem and fixing what needs to be fixed, but it is inconsiderate for a press release.