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Consider the possibility that this is solely due to their dominance in battery tech, and despite rather than because of their uh… creative UX.

BrownSol 4y ago
I can attest to this. Only bought a Tesla because of the batteries and supercharger network. Once the supercharger problem goes away, I’ll be buying a different brand EV
toomuchtodo 4y ago
Right, which means it’s an immaterial concern until it’s causing customers to go elsewhere. Until then, the customer clearly doesn’t care enough to not buy the vehicle. Demand > supply. That’s all that matters. Opinions don’t drive financials, sales do. I understand this is an inconvenient truth for those with strong opinions on the topic.
- kevinventullo 4y ago
  I mostly was saying this as someone who strongly considered buying a Tesla but was sufficiently underwhelmed with the test drive experience that I went with a different make. But maybe you’re right, they don’t need me as a customer.
- travisporter 4y ago
  I don’t want to buy the vehicle because of touchscreen buttons. I can afford it. You’re basically saying “he’s rich, so whatever he’s doing must all be right all the time”
  - toomuchtodo 4y ago
    No, I’m saying you don’t have to cater to the whim of every possible customer, as long as there are enough customers who will consume your product supply potential without gripe. There is a difference. This is no different than having a SaaS product and ignoring small, vocal minorities of customers. You grow fast by accommodating the mass market. You die by entertaining the minority’s demands. Let the people who don’t care for your opinionated product go elsewhere and max your revenue, margin, and volume (whatever that intersection is). I am not saying consumers demanding physical controls are wrong, just that a) they should shop elsewhere if they want that and b) Tesla is wildly successful without offering it. I genuinely don’t understand why that thesis is contentious.
    - travisporter 4y ago
      Consider the possibility that physical buttons may be something existing tesla owners may not mind or even may like. If so they would have more customers, not less.

BrownSol 4y ago

I can attest to this. Only bought a Tesla because of the batteries and supercharger network. Once the supercharger problem goes away, I’ll be buying a different brand EV

toomuchtodo 4y ago

Right, which means it’s an immaterial concern until it’s causing customers to go elsewhere. Until then, the customer clearly doesn’t care enough to not buy the vehicle. Demand > supply. That’s all that matters. Opinions don’t drive financials, sales do. I understand this is an inconvenient truth for those with strong opinions on the topic.

kevinventullo 4y ago
I mostly was saying this as someone who strongly considered buying a Tesla but was sufficiently underwhelmed with the test drive experience that I went with a different make. But maybe you’re right, they don’t need me as a customer.
travisporter 4y ago
I don’t want to buy the vehicle because of touchscreen buttons. I can afford it. You’re basically saying “he’s rich, so whatever he’s doing must all be right all the time”
- toomuchtodo 4y ago
  No, I’m saying you don’t have to cater to the whim of every possible customer, as long as there are enough customers who will consume your product supply potential without gripe. There is a difference. This is no different than having a SaaS product and ignoring small, vocal minorities of customers. You grow fast by accommodating the mass market. You die by entertaining the minority’s demands. Let the people who don’t care for your opinionated product go elsewhere and max your revenue, margin, and volume (whatever that intersection is). I am not saying consumers demanding physical controls are wrong, just that a) they should shop elsewhere if they want that and b) Tesla is wildly successful without offering it. I genuinely don’t understand why that thesis is contentious.
  - travisporter 4y ago
    Consider the possibility that physical buttons may be something existing tesla owners may not mind or even may like. If so they would have more customers, not less.