I figured that out as well But I realized that it was not encouraging for management to have complaint emails. And I hardly had a reply back (I assume most bus

I figured that out as well But I realized that it was not encouraging for management to have complaint emails. And I hardly had a reply back (I assume most businesses just don't care) Nowadays I'm once again just the silent customer who doesn't come back. However, I can hapilly reply to polls, reviews, or send thank you emails to businesses that I liked, to encourage them. I get a lot of _you welcome_ replies. And a small company even indicating that they would include my review in their staff training, to show what points customers liked. So instead of being negative, I found it was more constructive to have a positive perspective on services that were worth it, to make them more stable.