Yes - it's hard to automate because it's offline, it's higher risk because you have to show your face, it's usually low value products, and if there's any issue

Yes - it's hard to automate because it's offline, it's higher risk because you have to show your face, it's usually low value products, and if there's any issues people usually go back to the cashier and then void the transaction - removing a large part of refund costs.