I feel like they have internal guidelines on what is a refundable complain, and unless it is proved with a photo of the interior that shows something broken or

I feel like they have internal guidelines on what is a refundable complain, and unless it is proved with a photo of the interior that shows something broken or not per description then it's fair game to unscrupulous host. (If you don't wish to engage and negotiate with the host, document everything and spend time with support, the host gets to pocket the money. If the host ensured the place visually matches the photos even if it's awful in some way, smell, noise, etc., the host gets to pocket the money. And so on)