4 ms·

Hilton triple charged me. Months later I’m still fighting it

hdjjhhvvhga 4y ago
I had exactly zero problems with hotels and a number of problems with private hosts. Now I don't even consider the latter. When I'm on a trip, whether it's a business one or with my family, I want consistent service and predictability. Maybe I'm just to old to deal with that crap.
- ausudhz 4y ago
  > Maybe I'm just to old to deal with that crap. Same I don't want to think if my flight delays for a few hours whether the host can give me the key, where we should meet etc. I just want to get in the room as soon as possible knowing that if I'm in a new place I can always count on the hotel staff for any help. Definitely hotels win on many levels compared to private hosts
- gtech1 4y ago
  Maybe it's me getting old, but most of the hotels I've been to, slightly higher end ones, had really weird bathrooms. From no doors, to imperfectly closing doors on purpose ( think rough barn door ) , to saloon doors (???). Who designs these and where are they going with it ? Can't one enjoy some privacy in the bathroom anymore ?
  - izacus 4y ago
    Then you haven't been in the most fancy hotels where the feature is having glass bathroom with a view from the bedroom bed. Seriously.
    - bregma 4y ago
      My only conclusion that wealthy Europeans enjoy watching their intimate friends and family eliminate personal waste. I have never encountered these odd bathrooms in North America or in less expensive accommodation anywhere.
  - kyleee 4y ago
    It should be basically a human right to have a nice, well sealing, lockable door for a bathroom and a good fan and/or window.
ausudhz 4y ago
None of the hotels I went to ever charged me more than once. I've been in many both for work and for pleasure in 4 continents
sokoloff 4y ago
If you made one honest effort to resolve it with them, do a chargeback on your card. I’ve had two hotels do this (over many decades) and my bank was very quick to approve my chargeback.
- closewith 4y ago
  If they're anything like airlines, you'll never be able to stay at any of their 6,000+ hotels after making a chargeback. That may or may not be an issue for the OP (although maybe not as the company has already overcharged them).
  - jules 4y ago
    Would you want to stay there again if they triple charge you and do not want to fix it? That's called theft. Would you want to work with a business that is nonchalant about stealing from you? I bet the hotel would not be so nonchalant about you stealing 2x of the cost of the hotel room from them. I made the mistake of not using a credit card to pay for an airline ticket. They canceled my flight at the last moment with no reason given, did not want to provide alternative transportation, and only offered to refund 80 euros of "credits" tied to that airline (far less than what I paid for the flight!). I never want to use that airline again, and would happily chargeback.
    - closewith 4y ago
      I would definitely try to avoid using a hotel chain that overcharged me, but the unfortunately reality is that the chains (like airlines) are so big that you do meaningfully reduce your options in the future.
    - bartread 4y ago
      > I never want to use that airline again, and would happily chargeback. The problem with that idea is that sometimes Airline X is the only game in town for certain destinations. I have an Airline X that screwed my then girlfriend now fiancee and I over rather badly last year, forcing us to fly a day later than planned, with knock on impacts on our plans/schedule. Airline X are a bunch of unregenerate, dishonest scoundrels who I'd cheerfully feed into a running woodchipper but the strongest position I can realistically take is that, where a viable alternative to Airline X is available, even if it's a bit more inconvenient or expensive, I'll use that alternative. However, sometimes a combination of scheduling, availability, outbound airport, destination, and other constraints make it either literally impossible or practically impossible to avoid using Airline X. So a few months after the unpleasant occurrence last year I had to use them once again for a one way flight because they were the only viable option. It pained me to hand over the money, and it pained me even more to watch them single out somebody in the queue for reasons that are obscure to me and make their life extremely unpleasant even though, apparently, they'd paid for the bag they were trying to bring aboard. Scumbags. But I still needed to get home. So I can't afford to get barred by them.
oblio 4y ago
We all have anecdotes :-)
Terretta 4y ago
How? Did you book through multiple methods and fail to cancel one? Did they run three charges each matching the printed invoice? It's unusual to come up with scenarios that would require much "fighting" to resolve. The only overcharges I've ever incurred across thousands of hotel nights were my own fault for excessive cleverness*, and easily sorted. * For example, playing off Hotwire's blind pricing with after hours front desk pricing.

I had exactly zero problems with hotels and a number of problems with private hosts. Now I don't even consider the latter. When I'm on a trip, whether it's a business one or with my family, I want consistent service and predictability. Maybe I'm just to old to deal with that crap.

ausudhz 4y ago
> Maybe I'm just to old to deal with that crap. Same I don't want to think if my flight delays for a few hours whether the host can give me the key, where we should meet etc. I just want to get in the room as soon as possible knowing that if I'm in a new place I can always count on the hotel staff for any help. Definitely hotels win on many levels compared to private hosts
gtech1 4y ago
Maybe it's me getting old, but most of the hotels I've been to, slightly higher end ones, had really weird bathrooms. From no doors, to imperfectly closing doors on purpose ( think rough barn door ) , to saloon doors (???). Who designs these and where are they going with it ? Can't one enjoy some privacy in the bathroom anymore ?
- izacus 4y ago
  Then you haven't been in the most fancy hotels where the feature is having glass bathroom with a view from the bedroom bed. Seriously.
  - bregma 4y ago
    My only conclusion that wealthy Europeans enjoy watching their intimate friends and family eliminate personal waste. I have never encountered these odd bathrooms in North America or in less expensive accommodation anywhere.
- kyleee 4y ago
  It should be basically a human right to have a nice, well sealing, lockable door for a bathroom and a good fan and/or window.

ausudhz 4y ago

None of the hotels I went to ever charged me more than once. I've been in many both for work and for pleasure in 4 continents

sokoloff 4y ago

If you made one honest effort to resolve it with them, do a chargeback on your card. I’ve had two hotels do this (over many decades) and my bank was very quick to approve my chargeback.

closewith 4y ago
If they're anything like airlines, you'll never be able to stay at any of their 6,000+ hotels after making a chargeback. That may or may not be an issue for the OP (although maybe not as the company has already overcharged them).
- jules 4y ago
  Would you want to stay there again if they triple charge you and do not want to fix it? That's called theft. Would you want to work with a business that is nonchalant about stealing from you? I bet the hotel would not be so nonchalant about you stealing 2x of the cost of the hotel room from them. I made the mistake of not using a credit card to pay for an airline ticket. They canceled my flight at the last moment with no reason given, did not want to provide alternative transportation, and only offered to refund 80 euros of "credits" tied to that airline (far less than what I paid for the flight!). I never want to use that airline again, and would happily chargeback.
  - closewith 4y ago
    I would definitely try to avoid using a hotel chain that overcharged me, but the unfortunately reality is that the chains (like airlines) are so big that you do meaningfully reduce your options in the future.
  - bartread 4y ago
    > I never want to use that airline again, and would happily chargeback. The problem with that idea is that sometimes Airline X is the only game in town for certain destinations. I have an Airline X that screwed my then girlfriend now fiancee and I over rather badly last year, forcing us to fly a day later than planned, with knock on impacts on our plans/schedule. Airline X are a bunch of unregenerate, dishonest scoundrels who I'd cheerfully feed into a running woodchipper but the strongest position I can realistically take is that, where a viable alternative to Airline X is available, even if it's a bit more inconvenient or expensive, I'll use that alternative. However, sometimes a combination of scheduling, availability, outbound airport, destination, and other constraints make it either literally impossible or practically impossible to avoid using Airline X. So a few months after the unpleasant occurrence last year I had to use them once again for a one way flight because they were the only viable option. It pained me to hand over the money, and it pained me even more to watch them single out somebody in the queue for reasons that are obscure to me and make their life extremely unpleasant even though, apparently, they'd paid for the bag they were trying to bring aboard. Scumbags. But I still needed to get home. So I can't afford to get barred by them.

oblio 4y ago

We all have anecdotes :-)

Terretta 4y ago

How? Did you book through multiple methods and fail to cancel one? Did they run three charges each matching the printed invoice? It's unusual to come up with scenarios that would require much "fighting" to resolve. The only overcharges I've ever incurred across thousands of hotel nights were my own fault for excessive cleverness*, and easily sorted. * For example, playing off Hotwire's blind pricing with after hours front desk pricing.