You have to remember that Arm and other chipmakers are separate companies and do not listen to anyone. CEO escalations only happen if there is major press, othe

You have to remember that Arm and other chipmakers are separate companies and do not listen to anyone. CEO escalations only happen if there is major press, otherwise you need to convince some random software engineer in charge of bug triage that your issue is more important than 20 other claimed emergencies AND that he or she can figure out how to do anything about it. The last part becomes much easier when talking engineer to engineer without intermediaries, especially intermediaries from other companies. Sounds like this is exactly what happened. It's not all bad, because decentralized ecosystem means a lot of hardware choices and component makers only hiring small development teams means good value for the money. But there are definitely times when everyone drops the ball and its not clear where to go for help.