This is a general statement about many companies, though PayPal is an example of it: The company was great to work with until it wasn't. Most people, most of

This is a general statement about many companies, though PayPal is an example of it: The company was great to work with until it wasn't. Most people, most of the time, will have no major issue (and few minor ones) and wonder what the hubbub is about; a minority of people, a minority of time, will have lots of minor issues and a few major ones, and some of them will be _devastated_ by the experience. All of this is to say: You will find lots of folks who've loved PP and had zero issues, but when the company is that size, a 0.001% error rate screws over a lot of paying customers.