Yeah, I've sold over $1M worth of stuff on eBay since 2011 and have mostly good things to say about them. Much better support than eBay or Amazon, at least for

Yeah, I've sold over $1M worth of stuff on eBay since 2011 and have mostly good things to say about them. Much better support than eBay or Amazon, at least for merchants, and the few times I've needed them as a customer they've helped me out. Even one time when I was socially engineered into ticking the "item received" when I hadn't received the item, they helped me get a refund. I think a lot of the bad stories you hear about them come from people upset at the customer being always given the benefit of the doubt, even in suspicious fraud situations (e.g. where the customer has 3 positive feedback and the seller has 10,000). It's bullshit, but from a business perspective it's a small price to pay so that your customers don't think "am I about to get scammed?" every time they click the Buy It Now button. If you drill down a bit too, you'll find a sizable minority of people who lost their shit at support staff then act surprised when they don't get any help.