The whole point of this labeling task, by the way, is to give your team the evidence to say "no" and "not right now" to incoming work. If there are true emerge

The whole point of this labeling task, by the way, is to give your team the evidence to say "no" and "not right now" to incoming work. If there are true emergencies / outages derailing your work, it sounds like the escalation path should be an on-call pager (not support tickets).