This is how our team does it as well. We are 5 engineers at a startup, so inbound support tickets that need to be turned around fairly urgently are common. Havi

This is how our team does it as well. We are 5 engineers at a startup, so inbound support tickets that need to be turned around fairly urgently are common. Having one person dedicated to on call and dealing with support saves everyone else from constant context switching and leaves them to focus on planned work.