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Do you track the designated support person's work? If so, what does that look like?
by trynewideas 4y ago
Do you track the designated support person's work? If so, what does that look like?
- kayodelycaon 4y agoNot OP, but my team uses tickets to track support work. We use JIRA. We have a service project (SWS) and a software project (SWE). If someone is working on support, you'll see their names on SWS tickets.