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I'm not sure I understand - you'd have a constantly growing backlog of support tickets and the time for things to be resolved would grow dramatically. More and

by IanCal 4y ago

I'm not sure I understand - you'd have a constantly growing backlog of support tickets and the time for things to be resolved would grow dramatically. More and more people internally would be complaining nothing was getting sorted.

kqr 4y ago
Under bad management the growing backlog is translated into ever more overtime and hurried low-quality band-aids.