We have designated support person which changes weekly. He is the first line of contact in our team and reacts to support tickets. Of course he can't resolve th

We have designated support person which changes weekly. He is the first line of contact in our team and reacts to support tickets. Of course he can't resolve them all by himself but he delegates them further if help is needed. He doesn't even try to do any sprint tickets. This arrangement has so far worked quite well.