Do you do any type of Root Cause Analysis tracking? If that many tickets are coming in and disrupting everything, I’d be using that to prioritize addressing th

Do you do any type of Root Cause Analysis tracking? If that many tickets are coming in and disrupting everything, I’d be using that to prioritize addressing the causes so the disruptions stop. If you’ve ever read The Phoenix Project, this is well illustrated when they talk about prioritizing preventative measures for “unplanned work” and they map out in detail why it’s such a huge problem.