4 ms·

How many people in your team?

• Snoddas 4y ago
  We do the same in a 6 member team
• tecleandor 4y ago
  6 now. 10 a year ago.
• ajford 4y ago
  We do the same with a 3-person team. The on-call person spends one week of the two-week sprint focused on support, and usually picks up a few smaller tasks/backlog items to fill in the time if it's a slow support week. That works out to leaving one team member a full sprint for a deeper heads-down task. To alleviate some of the extra load on the on-call rotation, we dedicated a decent portion of our sprints to automation for a few quarters, which allowed us to reduce some of the recurring manual tasks and ease the load on the on-call role. Now the on-call person will usually see an average 15hrs of support on the regular (of a 40hr week), down from damn near 35hrs. That is to say there was about 20hrs of automatable tasks that had been shouldered by one team member for years. When that person left the tasks were placed onto the on-call rotation as a duties as a way to ensure every team member became familiar with these tasks instead of being siloed into a single person (there was a scramble to learn those tasks as this person was offboarded, and a rough couple of months as we skilled up on these).