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You triage which will get done and your velocity goes down if you have a lot of support tickets. This will make your velocity a meaningful metric over time, re
by LanceH 4y ago
You triage which will get done and your velocity goes down if you have a lot of support tickets. This will make your velocity a meaningful metric over time, reflecting your rate of production toward new features.
Orrrr.....you assign points to the support work as well, your team hits their 50 points every week or else they get hit over the head by management as to why they weren't on track.
- deathanatos 4y agoIt sounds like OP is doing this. The point would be that even doing that, you're not making progress on team goals. (Your goals are instead being set by the interrupting tickets.) There might be 200 pts/wk or whatever, but it isn't going to be going into the project your PM is wanting it to.