4 ms·
Have a read of this classic post by patio11: https://training.kalzumeus.com/newsletters/archive/consulting_1 https://training.kalzumeus.com/newsletters/archive
by tomhoward 4y ago
Have a read of this classic post by patio11:
https://training.kalzumeus.com/newsletters/archive/consulting_1 https://training.kalzumeus.com/newsletters/archive/consultin...
I can testify as to the troubles that flow from doing work for discounts or gratis; I'm currently four years into a client relationship where I started out by helping them out of a desperate situation with a cut-price block of work, then they've continued to build their business on the basis that I (or other consultants) can keep providing ongoing work at comparable cut-price rates. Any time we try and explain that they need to increase their budgets if they want to keep funding further enhancements work, they protest that they're a non-profit with very limited budgets - they just can't accept that it costs big dollars to do this kind of work on an ongoing basis. It's just super-hard to adjust the expectation once the client has locked in an idea of what the work is "worth".
- tomhoward 4y agoJust a further comment on this - As tptacek pointed out above, favours/karma can go a long way, so it’s not necessarily the case that you should never do anything for a discount or pro bono. It’s a matter of setting the right expectation. If you’re doing a favour, make it clear that that’s what it is and what the limits are, and avoid letting that become the expected ongoing deal.