Google was always "evil"[0]. They've never done support; the entire business model was "automate everything at scale". The "don't be evil" thing, aside from bei

Google was always "evil"[0]. They've never done support; the entire business model was "automate everything at scale". The "don't be evil" thing, aside from being a jab at Microsoft, was backed up mostly with talk about short-term vs long-term profits, rather than not taking all the cake on the table for themselves. [0] Assuming your definition of "evil" includes "don't answer support calls to save a buck".