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I think this goes back to Google’s decision to be evil. Being evil has a lot of overhead where you have to invest significant time into researching grey areas
by zxcvbn4038 4y ago
I think this goes back to Google’s decision to be evil.
Being evil has a lot of overhead where you have to invest significant time into researching grey areas to exploit and then crafting your product or service not step over the line. Then it falls apart when you get to Europe and they are happy to call you on being evil and fine you billions of euros for doing evil things.
Google should go back to not being evil, that worked a lot better for them, and just focus on making cutting edge products.
It would also be great if they answered the phone on occasion, and did more to listen to their users. Community support is an obvious cop-out, and nobody wants be dismissed without warning or explanation when it involves something they care about.
- hgsgm 4y ago"Being evil", as you say, means saving money by leveraging synergies between products. If it wasn't a successful strategy, it wouldn't matter.
- kmeisthax 4y agoGoogle was always "evil"[0]. They've never done support; the entire business model was "automate everything at scale". The "don't be evil" thing, aside from being a jab at Microsoft, was backed up mostly with talk about short-term vs long-term profits, rather than not taking all the cake on the table for themselves. [0] Assuming your definition of "evil" includes "don't answer support calls to save a buck".