3 ms·
I'll translate your messages so you'll understand how you sound to customer support: "I reported a security valley to LastPass’s bug boopy bopy. Please ask yo
by machina_ex_deus 4y ago
I'll translate your messages so you'll understand how you sound to customer support:
"I reported a security valley to LastPass’s bug boopy bopy.
Please ask your security team to look at the linked bug boopy bopy ticket. The teetee team shat the bed."
"Allow me to explain carefully.
I followed the steps in your security page, yes. I reported the issues I found to bowy.
However, bowy employees take it upon themselves to teetee issues on behalf of their customers.
In this case, the bowy employees shat the proverbial bed and incorrectly dismissed an issue I reported. Because the issue was closed as Not Applicable (erroneously), it’s unlikely that your security team will notice it without escalating some awareness of this teetee error to them.
So please pass that onto your security team so they’re aware to look in the Rejected tab."
"This is the order of operations so far:
I identified a coopy seesee-channny in the LastPass software.
I reported the issue to bowy with a detailed analysis and a patch for making the funky conta tammy like it was intended to be.
Several days after I reported it, a bowy employee stupidly went “no FOL expee? not applicable” and closed it erroneously.
I’ve contacted toto support with one goal in mind: To ensure your security team actually sees the report in spite of bowy closing it.
I don’t care about whether or not your team overrides their decision. I just have an ethical obligation to disclose security issues.
If this isn’t resolved by 5:00 PM Eastern today, I’m going to say “Fuck it” and go Full Disclosure.
Escalate. Tell me when you’ve escalated.
I don’t need your help beyond that."
"Thank you for escalating.
I don’t understand your question. I reevee egengi your software to study how it works, found a valley, and then reported it."
That's how you sound. All he could notice is that you have something with shitting in beds twice, and that you "Fuck it". I bet from confusion he asked his manager what to do and the manager replied that you are a phishing email, and he didn't even understand that.
If you do end up needing to talk to people who wouldn't understand you, explain nicely what are your credentials, don't shit in beds, and ask nicely to get direct contact with someone responsible who can understand you. Not broken telephone. Don't speak to people in gibberish to them.
And honestly, shitting in beds is an uncommon saying and universally gross. Keep that shit to yourself.
You're trying to communicate professionally, not be that barking dog shitting in beds. It's not the world's fault they can't take that seriously. It is your choice. Your words. Your image and communication isn't there to serve your internal identity, it's there so that people will respect you and take you seriously.
I couldn't care less how you present yourself, but I assumed you're at least not oblivious to how you sound and look to everyone. I don't mean to insult, just to put a mirror. And to remind you this is your choice.