I guess I don't see them as mutually exclusive. I agree that relying on volunteer reports isn't sufficient, but from what we're looking at here, neither is rely

I guess I don't see them as mutually exclusive. I agree that relying on volunteer reports isn't sufficient, but from what we're looking at here, neither is relying on an anti-spam team/proactive detection. (Google Maps PMs, if you're reading this: feel free to contact me to hear my experience. There are some seemingly simple, low-false-positive ways to improve reporting of fake businesses and accounts.)