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Years ago I requested a refund for an app that didn't work. Never heard back so I disputed the charge. Big mistake. Apple's response was to lock me out of the

Years ago I requested a refund for an app that didn't work. Never heard back so I disputed the charge. Big mistake. Apple's response was to lock me out of the app store entirely. They'd never let me use that credit card again for anything Apple related.

mynameisvlad 4y ago
I mean, that is generally what happens when you chargeback with any service, really. They have no obligation to accept your business and by charging back you have shown that, t least for that card (but in many places, the entire account) will result in increased fees and handling which is certainly something a business can reduce if they want to by refusing your business. Generally speaking, expect to not be able to use the card if not the whole account when you charge back. It's intended to be a last resort option.
- brookst 4y ago
  Chargebacks are incredibly expensive for the merchant. They would be insane to continue to do business with someone who’s done one. It sucks because sometimes the company is wrong and the customer is right, and a chargeback is the only way for the customer to win. But from the company’s perspective those are a small minority of cases; most chargebacks are abusive customers trying to get something for nothing, and it’s best just to cut them off. Imagine you had a small dispute at a local bar, maybe they gave you $10 less in change than they should. And you see the till open on your way out, and there’s only a $100 bill in it. We can debate the morality of taking it, but I don’t think anyone would expect to be welcomed back after taking it.
- jtbayly 4y ago
  If Apple is going to “vet” programs for a 30% cut then I expect the app to work. If it doesn’t, and the developer is unresponsive, then it’s up to Apple to make it right. If they won’t, then I will use the method of last resort. I don’t give a tinker’s cuss how much it cost. Apple makes a fortune doing this, and brought it on themselves.
  - mynameisvlad 4y ago
    You're well within your rights to do that, nobody is saying otherwise. What I am saying is that Apple has the right to then say "you're too much hassle" and close your account.

mynameisvlad 4y ago

I mean, that is generally what happens when you chargeback with any service, really. They have no obligation to accept your business and by charging back you have shown that, t least for that card (but in many places, the entire account) will result in increased fees and handling which is certainly something a business can reduce if they want to by refusing your business. Generally speaking, expect to not be able to use the card if not the whole account when you charge back. It's intended to be a last resort option.

brookst 4y ago
Chargebacks are incredibly expensive for the merchant. They would be insane to continue to do business with someone who’s done one. It sucks because sometimes the company is wrong and the customer is right, and a chargeback is the only way for the customer to win. But from the company’s perspective those are a small minority of cases; most chargebacks are abusive customers trying to get something for nothing, and it’s best just to cut them off. Imagine you had a small dispute at a local bar, maybe they gave you $10 less in change than they should. And you see the till open on your way out, and there’s only a $100 bill in it. We can debate the morality of taking it, but I don’t think anyone would expect to be welcomed back after taking it.
jtbayly 4y ago
If Apple is going to “vet” programs for a 30% cut then I expect the app to work. If it doesn’t, and the developer is unresponsive, then it’s up to Apple to make it right. If they won’t, then I will use the method of last resort. I don’t give a tinker’s cuss how much it cost. Apple makes a fortune doing this, and brought it on themselves.
- mynameisvlad 4y ago
  You're well within your rights to do that, nobody is saying otherwise. What I am saying is that Apple has the right to then say "you're too much hassle" and close your account.