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Good question. There are two answers: state filing (which sometimes costs) and add-ons such as their "Deluxe" offering. They make money by being much smaller
by gavinhoward 4y ago
Good question.
There are two answers: state filing (which sometimes costs) and add-ons such as their "Deluxe" offering.
They make money by being much smaller than TurboTax and the others. Less people means less money spent. They do this by optimizing for the easy 80% use case and letting TurboTax et al take the hard 20%.
- linsomniac 4y agoGood to know, I think I ended up paying for both of those offerings last year to support it. I think TurboTax that I had used previously was a little smoother, but I hate their shenanigans with preventing IRS free options, etc. But, it went fairly smoothly.