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I would guess he means that they use AI algorithms to perform some of the tasks that are performed manually at most companies. If so, most of Google's customers

I would guess he means that they use AI algorithms to perform some of the tasks that are performed manually at most companies. If so, most of Google's customers wouldn't really consider this to be a win. ML-driven account suspensions etc are universally hated and seem to have damaged Google's image, at least in the tech community.

HeckFeck 4y ago
Part of my job is developing and testing a Google calendar sync tool. I've created a secondary throwaway email address so I don't fill my own calendar with test data. During testing I often have to link/unlink the calendar with different users in my application. Some AI bot has evidently flagged this as 'suspicious' because I now get 'An error has occurred, please try again' when linking my application with Google Calendar. No further details of which error it might be or what I might do to resolve it. To whom may I write to explain this situation and have my account unlocked? There is no one. I really despise this behaviour. Why should I put the time in to test and develop an application that benefits users of Google's calendar when they won't even lift a finger for me?
- lmm 4y ago
  > Why should I put the time in to test and develop an application that benefits users of Google's calendar when they won't even lift a finger for me? Well, why are you? They treat you like that because you let them.
  - HeckFeck 4y ago
    Modern users expect everything to integrate with Google Calendar, unfortunately. You can't avoid them when it comes to developing scheduling applications.
- visarga 4y ago
  > To whom may I write to explain this situation and have my account unlocked? There is no one. I really despise this behaviour They will probably never hire humans for support tickets. But they could "hire" their star model PaLM to solve support questions. It could be a good demo and a product useful for many companies. Even if it is only 70% or 80% effective, still better than nothing.
A4ET8a8uTh0 4y ago
You are right, but those sentiments seem to be limited to tech community ( and even in it, opinion seems split ). I will admit that not once have I heard that mentioned as an issue in my non-tech oriented circle.

HeckFeck 4y ago

Part of my job is developing and testing a Google calendar sync tool. I've created a secondary throwaway email address so I don't fill my own calendar with test data. During testing I often have to link/unlink the calendar with different users in my application. Some AI bot has evidently flagged this as 'suspicious' because I now get 'An error has occurred, please try again' when linking my application with Google Calendar. No further details of which error it might be or what I might do to resolve it. To whom may I write to explain this situation and have my account unlocked? There is no one. I really despise this behaviour. Why should I put the time in to test and develop an application that benefits users of Google's calendar when they won't even lift a finger for me?

lmm 4y ago
> Why should I put the time in to test and develop an application that benefits users of Google's calendar when they won't even lift a finger for me? Well, why are you? They treat you like that because you let them.
- HeckFeck 4y ago
  Modern users expect everything to integrate with Google Calendar, unfortunately. You can't avoid them when it comes to developing scheduling applications.
visarga 4y ago
> To whom may I write to explain this situation and have my account unlocked? There is no one. I really despise this behaviour They will probably never hire humans for support tickets. But they could "hire" their star model PaLM to solve support questions. It could be a good demo and a product useful for many companies. Even if it is only 70% or 80% effective, still better than nothing.

A4ET8a8uTh0 4y ago

You are right, but those sentiments seem to be limited to tech community ( and even in it, opinion seems split ). I will admit that not once have I heard that mentioned as an issue in my non-tech oriented circle.