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If the app was actually usable for 18 days in January, it doesn't make sense for users to ask for a full refund for the January subscription charge. Wouldn't a
by musicale 4y ago
If the app was actually usable for 18 days in January, it doesn't make sense for users to ask for a full refund for the January subscription charge.
Wouldn't a fair solution be to offer a partial refund, proportional to time that subscribers paid for but are unable to use?
- kelnos 4y agoYes, absolutely. But instead of Twitterific reaching out to their customers and pro-actively doing that, they're lamely asking their customers to give them free money because their assumptions about their business risk turned out to be incorrect.
- _djo_ 4y agoThey can’t issue a refund, it’s not allowed by the App Store. Only customers can request refunds.