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"Please consider" Is just an appeal and makes the choice clear. Likely, some customers that did purchase it have received some value; It's likely the differen
by smileysteve 4y ago
"Please consider"
Is just an appeal and makes the choice clear.
Likely, some customers that did purchase it have received some value; It's likely the difference between needing to claim bankruptcy protection and quietly dissolving
- whydoyoucare 4y agoEither way, and I am absolutely not in a position to draw any conclusion about any customer who requests or does not request a refund.
- kelnos 4y agoI don't have a relationship with this company, but reading their "Please consider" line immediately gave me a bad impression of them. They're a software business that relied on a third-party platform for their entire business model. It genuinely sucks that this business model has been yanked out from under them, but this is something they should have planned for (especially considering Twitter's past actions around their API and developer program), without a lame request to their now-former customers to give them free money for no service provided. I'm sure some customers will, out of the excessive goodness of their hearts, riding on the good experience they had over the years with the app, honor that appeal. That's certainly their choice. But it's also reasonable for the rest of us to think that the appeal alone feels a bit dirty.
- nocoiner 4y agoFor what it’s worth, 100% agree with you. I’m sorry for what’s happened to this dev - must be gutting - but why on earth should their customers be the ones to bear the loss of not getting to use what they paid for?
- schnebbau 4y agoI would prefer it if they would "please consider" partially refunding me for the part of the year I paid for and won't receive instead.
- Me1000 4y agoUnfortunately the refund amount is not under their control because Apple has 100% control over the refund process.