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There was a quite moving exchange between Twitterrific and a customer earlier: > Customer: This makes me so sad. Your iPhone app allowed me as a blind person t

There was a quite moving exchange between Twitterrific and a customer earlier: > Customer: This makes me so sad. Your iPhone app allowed me as a blind person to use Twitter so much better than the app that they themselves produce. Sorry for the hostility you are receiving from them, but know that you are appreciated for the hard work you’ve done. > Twitterrific: Maybe the best thing anyone's ever told us. Thank you for this, truly. It is everything. Please take care. https://mobile.twitter.com/RustyHilliard77/status/1616174474029862912 https://mobile.twitter.com/RustyHilliard77/status/1616174474...

barbazoo 4y ago
That's heartbreaking
pavlov 4y ago
The problem facing Twitter 2.0 is that Musk is personally driving product development and he has essentially no empathy for users. Can you blame him? He hasn’t needed it until now. His companies either specialize in binary-outcome engineering challenges (rocket flies/explodes) or products where Musk himself is the user, like a kid designing his own toys (and calling them “S/3/X/Y”). Turns out that a lot of people want to drive the car that he wants to drive himself, so he probably thinks this impeccable taste applies to any kind of product. But Twitter, unlike a car, is used by hundreds of millions of people in thousands of completely different ways. He has no idea of what the experience is like for someone with only a handful of followers, or blind, or trans, or Algerian, or retired, a teenage girl, a suicidal anorexic, etc. etc. — and he doesn’t seem at all interested in trying to understand.
- madeofpalk 4y ago
  Yes, I can blame him. It was reasonably obvious to other people - those who have and have not ran a rocket company - that running Twitter is different to running Tesla. If you’re blindsided by your own ego, it’s your fault and you’re to blame.
- tomcam 4y ago
  > he has essentially no empathy for users Mindreading much?
  - nickthegreek 4y ago
    More like reading the room.
  - WarChortle 4y ago
    I don't think he is mindreading, just forming an opinion based on Elon's actions recently.
- d23 4y ago
  > Can you blame him? Yes, chiefly so.
- hourago 4y ago
  A company with thousands of employees and the CEO is micromanaging developers. I do not think that the problem is empathy. It's about not understanding his role in the company. It's about not understanding collaboration, team work or leadership. He does lack empathy, thou.
  - actionfromafar 4y ago
    I think these things you list, are what empathy is used for. (Among others.)
  - justinator 4y ago
    > A company with thousands of employees Well to be fair, there's several thousand less employees now.
- uncletammy 4y ago
  > The problem facing Twitter 2.0 is that Musk is personally driving product development and he has essentially no empathy for users. The problem facing Twitter 2.0 is that Musk is personally driving product development and 𝘩𝘦 𝘩𝘢𝘴 𝘦𝘴𝘴𝘦𝘯𝘵𝘪𝘢𝘭𝘭𝘺 𝘯𝘰 𝘦𝘮𝘱𝘢𝘵𝘩𝘺. I fixed that for ya
  - btown 4y ago
    And for those who might argue that Musk has empathy for the survival of the future of humanity - (a) this isn't empathy by any technical definition, and (b) even if it was, and he was truly committed to it, his specific rash actions at Twitter are far from an optimal execution of any kind of strategy to ensure that survival.
- fortituded0002 4y ago
  > Can you blame him? Absolutely. Good business owners know their limits and how to utilize people that have the skills they don't have. It doesn't matter if he "hasn't needed to do it before." He's an adult with multiple companies under his belt. He should absolutely know better and that fact that he doesn't is breaking trust consumers have with his ability to lead efffectively.
- gergov 4y ago
  "Not everybody is like me" would be the number 1, number 2 and number 3 advice I would give to anyone who's trying to start an online business. Like in a "How about you do that as a mantra for 10 hours a day" kind of way, because it's truly astonishing how many people don't get that. So if you want to cut costs on sales and marketing in your startup, internalize that, because customer acquisition costs are directly related to your not understanding of that principle. Good thing such a high profile influencer will hammer that point home!
micromacrofoot 4y ago
It really is huge for people that need it, we should all try to remember this. When you include accessibility you're opening up a door for people who are constantly walking into doors they can't open.
paxys 4y ago
Considering Musk fired all the engineers working on accessibility, I don't expect the official app to improve for the better anytime soon.
- aeternum 4y ago
  If the accessibility team failed at making the app accessible, firing them might actually improve things.
  - kevingadd 4y ago
    Not unless you replace them
  - rurp 4y ago
    Apps don't magically become accessible by neglect. It takes a deliberate and ongoing effort.
wlesieutre 4y ago
And somehow I don't think accessibility in the official Twitter app is about to get any better, having fired their accessibility team https://twitter.com/owswills/status/1588625105101664256 https://twitter.com/owswills/status/1588625105101664256
fsckboy 4y ago
[flagged]
- camjohnson26 4y ago
  I don’t know if you’ve been paying any attention but Twitter nuked the API keys for the most popular 3rd party apps with no warning and no point of contact to appeal. Blaming on the app developer is willfully blind.
  - fsckboy 4y ago
    [flagged]
    - camjohnson26 4y ago
      Not doing basic due diligence on a topic you’re commenting on is willful blindness, that’s literally the definition. You seem to demand pedantically accurate statements from everyone but yourself.
- madeofpalk 4y ago
  > but you are discontinuing the product for your own reasons. This is not correct (or, is misstating the reality). They're discontinuing their product because Twitter banned their API keys/developer account and no longer supports third party clients through their API. There is no longer a supported API for Twitterific to use. Unsure if you're familiar with what happened over the past week, but twitter revoked their access without any announcement or communications. Openly hostile towards developers using the API. To continue developing and supporting Twitterific would be to fight against someone/a company who does not want them.
  - fsckboy 4y ago
    then why wouldn't they just say that rather than leaving it out and saying a bunch of other stuff? Why say they don't want to work with Twitter when they clearly would rather work with Twitter if the API was still available to them? like I said, all your words taken together need to make sense, or they are open to reinterpretation and critique. This is the autistic way of sentence analysis.
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barbazoo 4y ago

That's heartbreaking

pavlov 4y ago

The problem facing Twitter 2.0 is that Musk is personally driving product development and he has essentially no empathy for users. Can you blame him? He hasn’t needed it until now. His companies either specialize in binary-outcome engineering challenges (rocket flies/explodes) or products where Musk himself is the user, like a kid designing his own toys (and calling them “S/3/X/Y”). Turns out that a lot of people want to drive the car that he wants to drive himself, so he probably thinks this impeccable taste applies to any kind of product. But Twitter, unlike a car, is used by hundreds of millions of people in thousands of completely different ways. He has no idea of what the experience is like for someone with only a handful of followers, or blind, or trans, or Algerian, or retired, a teenage girl, a suicidal anorexic, etc. etc. — and he doesn’t seem at all interested in trying to understand.

madeofpalk 4y ago
Yes, I can blame him. It was reasonably obvious to other people - those who have and have not ran a rocket company - that running Twitter is different to running Tesla. If you’re blindsided by your own ego, it’s your fault and you’re to blame.
tomcam 4y ago
> he has essentially no empathy for users Mindreading much?
- nickthegreek 4y ago
  More like reading the room.
- WarChortle 4y ago
  I don't think he is mindreading, just forming an opinion based on Elon's actions recently.
d23 4y ago
> Can you blame him? Yes, chiefly so.
hourago 4y ago
A company with thousands of employees and the CEO is micromanaging developers. I do not think that the problem is empathy. It's about not understanding his role in the company. It's about not understanding collaboration, team work or leadership. He does lack empathy, thou.
- actionfromafar 4y ago
  I think these things you list, are what empathy is used for. (Among others.)
- justinator 4y ago
  > A company with thousands of employees Well to be fair, there's several thousand less employees now.
uncletammy 4y ago
> The problem facing Twitter 2.0 is that Musk is personally driving product development and he has essentially no empathy for users. The problem facing Twitter 2.0 is that Musk is personally driving product development and 𝘩𝘦 𝘩𝘢𝘴 𝘦𝘴𝘴𝘦𝘯𝘵𝘪𝘢𝘭𝘭𝘺 𝘯𝘰 𝘦𝘮𝘱𝘢𝘵𝘩𝘺. I fixed that for ya
- btown 4y ago
  And for those who might argue that Musk has empathy for the survival of the future of humanity - (a) this isn't empathy by any technical definition, and (b) even if it was, and he was truly committed to it, his specific rash actions at Twitter are far from an optimal execution of any kind of strategy to ensure that survival.
fortituded0002 4y ago
> Can you blame him? Absolutely. Good business owners know their limits and how to utilize people that have the skills they don't have. It doesn't matter if he "hasn't needed to do it before." He's an adult with multiple companies under his belt. He should absolutely know better and that fact that he doesn't is breaking trust consumers have with his ability to lead efffectively.
gergov 4y ago
"Not everybody is like me" would be the number 1, number 2 and number 3 advice I would give to anyone who's trying to start an online business. Like in a "How about you do that as a mantra for 10 hours a day" kind of way, because it's truly astonishing how many people don't get that. So if you want to cut costs on sales and marketing in your startup, internalize that, because customer acquisition costs are directly related to your not understanding of that principle. Good thing such a high profile influencer will hammer that point home!

micromacrofoot 4y ago

It really is huge for people that need it, we should all try to remember this. When you include accessibility you're opening up a door for people who are constantly walking into doors they can't open.

paxys 4y ago

Considering Musk fired all the engineers working on accessibility, I don't expect the official app to improve for the better anytime soon.

aeternum 4y ago
If the accessibility team failed at making the app accessible, firing them might actually improve things.
- kevingadd 4y ago
  Not unless you replace them
- rurp 4y ago
  Apps don't magically become accessible by neglect. It takes a deliberate and ongoing effort.

wlesieutre 4y ago

And somehow I don't think accessibility in the official Twitter app is about to get any better, having fired their accessibility team https://twitter.com/owswills/status/1588625105101664256 https://twitter.com/owswills/status/1588625105101664256

fsckboy 4y ago

[flagged]

camjohnson26 4y ago
I don’t know if you’ve been paying any attention but Twitter nuked the API keys for the most popular 3rd party apps with no warning and no point of contact to appeal. Blaming on the app developer is willfully blind.
- fsckboy 4y ago
  [flagged]
  - camjohnson26 4y ago
    Not doing basic due diligence on a topic you’re commenting on is willful blindness, that’s literally the definition. You seem to demand pedantically accurate statements from everyone but yourself.
madeofpalk 4y ago
> but you are discontinuing the product for your own reasons. This is not correct (or, is misstating the reality). They're discontinuing their product because Twitter banned their API keys/developer account and no longer supports third party clients through their API. There is no longer a supported API for Twitterific to use. Unsure if you're familiar with what happened over the past week, but twitter revoked their access without any announcement or communications. Openly hostile towards developers using the API. To continue developing and supporting Twitterific would be to fight against someone/a company who does not want them.
- fsckboy 4y ago
  then why wouldn't they just say that rather than leaving it out and saying a bunch of other stuff? Why say they don't want to work with Twitter when they clearly would rather work with Twitter if the API was still available to them? like I said, all your words taken together need to make sense, or they are open to reinterpretation and critique. This is the autistic way of sentence analysis.

deleted 4y ago

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deleted 4y ago

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