4 ms·

Hi! Retool on-prem user here ... is this going to be available for us too? Seems like we get everything fairly delayed which is a real bummer :/

mikelikespie 4y ago
Mike, Mobile Eng Lead @ Retool, here. We support on-prem if you're on a version newer than 2.100 (which has been out for a few months). If you can reach out to your AE, tommy at retool dot com, we can get you set up with mobile in no time.
- zbruhnke 4y ago
  sweet! reaching out now!
- what-no-tests 4y ago
  What is an AE?
  - oi_ocha_please 4y ago
    account executive (sales rep)
- jaxn 4y ago
  Damn that is good customer service. I like how y’all do things at Retool.
glenngillen 4y ago
I’ve no association with Retool, but used to lead product for a popular thing that had both cloud and on-prem options. On-prem is a real pain in terms of delivery. For a lot of customers there’s long lead times and change management processes to navigate to upgrade to a new version. There’s a wide distribution of environments and network topologies that introduce often surprising edge cases. There’s a whole lot you don’t control or don’t have visibility into. Which is almost by design and perfectly fine - it’s why the customer chose on-prem! But… the trade off is you really want high conviction your new feature is perfect before it goes on-prem. You can just flip a feature flag to temporarily roll back some capability if you uncover an issue. It might take your customer months to negotiate with their internal stakeholders a deployment window for an upgrade. Now obviously that’s not true of all on-prem customers. But it was true for such a large percentage of them that it was more pragmatic to accept it as the general case rather than have a higher velocity flow for the handful that would adopt new capabilities at a pace closer to Cloud customers.

4 ms·

Hi! Retool on-prem user here ... is this going to be available for us too? Seems like we get everything fairly delayed which is a real bummer :/

by zbruhnke 4y ago

mikelikespie 4y ago
Mike, Mobile Eng Lead @ Retool, here. We support on-prem if you're on a version newer than 2.100 (which has been out for a few months). If you can reach out to your AE, tommy at retool dot com, we can get you set up with mobile in no time.
- zbruhnke 4y ago
  sweet! reaching out now!
- what-no-tests 4y ago
  What is an AE?
  - oi_ocha_please 4y ago
    account executive (sales rep)
- jaxn 4y ago
  Damn that is good customer service. I like how y’all do things at Retool.
glenngillen 4y ago
I’ve no association with Retool, but used to lead product for a popular thing that had both cloud and on-prem options. On-prem is a real pain in terms of delivery. For a lot of customers there’s long lead times and change management processes to navigate to upgrade to a new version. There’s a wide distribution of environments and network topologies that introduce often surprising edge cases. There’s a whole lot you don’t control or don’t have visibility into. Which is almost by design and perfectly fine - it’s why the customer chose on-prem! But… the trade off is you really want high conviction your new feature is perfect before it goes on-prem. You can just flip a feature flag to temporarily roll back some capability if you uncover an issue. It might take your customer months to negotiate with their internal stakeholders a deployment window for an upgrade. Now obviously that’s not true of all on-prem customers. But it was true for such a large percentage of them that it was more pragmatic to accept it as the general case rather than have a higher velocity flow for the handful that would adopt new capabilities at a pace closer to Cloud customers.