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Also done with Coinbase, took all my funds out finally last week. They were arbitrarily blocking the movement of my assets. Every time I would log in to transf
by wnolens 4y ago
Also done with Coinbase, took all my funds out finally last week. They were arbitrarily blocking the movement of my assets.
Every time I would log in to transfer some cryptocurrency to another wallet, it would fail and an error message would say I was blocked.
Then I'd call support, get a human on the phone and they would not be permitted to tell me why, and claim there is nothing they could do - I had to wait 14 days until it was lifted.
So I waited a month, and tried again. SAME thing.
I call support and get the same reply - need to wait 14 days.
I managed to get support guy to give me the exact timestamp which the block was automatically set. It coincided with either my login or my transfer attempt.
So they are just trying to prevent assets from leaving Coinbase with opaque reasons.
I waited another month and before I logged in I got support on the phone.
"Is there a block on my account?"
"no"
"Ok so i'm going to login now and transfer this asset to my own wallet elsewhere. Can you see a reason why this would be blocked?"
"no"
logs in, transfers assets
Then I tried to get all my USD cash back to my bank account. I'd click their OWN BUTTON which says "all funds" or whatever, and withdraw to my attached bank account - Denied, insufficient funds.
Called support, they said "there's a fee, you need to reduce the amount you're trying to transfer". So I did to simulate, and got to the next screen - there is no fee! OF course, this is my money. I want 100% of it back.
But whenever I listed 100% of the value, it would be denied.
Support stuck to her story of there being a fee, even though there isn't.
I rounded off the cents, and whole dollar value worked. They can keep the change.
In both of these cases, the human on the phone presented an immoveable wall to getting access to my own significant assets with no reason (or the wrong one) and no hope for alleviating it. NEVER AGAIN will I trust them with my money. In fact, I'm incredibly suspicious of any new company handling large amounts of my money. I'm sticking with banks/brokers that have decades experience.