Something similar but different happened to me. I know someone who works at Google in a distant dept. The best he could do was try to follow the internal escala

Something similar but different happened to me. I know someone who works at Google in a distant dept. The best he could do was try to follow the internal escalation policy, which was broken, so he filed an internal bug about the process. I solved my issue a different way on the end. I bet employees feel as disempowered about this stuff as civilians…