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> Famously, if you have a problem with Google, it's often easier to post here about it than contact Google's support. That's because Googlers (Google employees)
by spoiler 4y ago
> Famously, if you have a problem with Google, it's often easier to post here about it than contact Google's support. That's because Googlers (Google employees) also browse this site. (also Google has no support). In this sense, posting on HN is the nerdier equivalent to @calling companies on Twitter.
I'm always nervous when people share these kinds of quirks about HN. It feels like its one viral YouTube or TikTok "pro tip" video away before it starts flooding with "can't log in to my google account".
Maybe it's an irrational thought, though.
- Fatnino 4y agoWe're already at that point for stripe. Seems every week a shady enterprise that got its stripe account locked down is on the front page complaining about stripe while being vague / evasive about what it is they actually sell.
- xiphias2 4y agoOne person once a week is still shouldn't be hard to deal with, and whenever it turns out that that person was shady, it's actually great PR for Stripe.
- Fatnino 4y agoBut stripe never talks about individual customers publicly so every one of these is a hit to stripe's reputation. Also, the worry was that if word got out that HN gets you secret access to support at companies then it would get overused and that access would dry up. I'm already at the point where even if someone legitimately innocent gets swept up in a stripe ban I just assume they are another scoundrel trying one last Hail Mary attempt here to get their account back.