4 ms·
Tough spot - these days people look for tailored information for the answer to only their question. But often they really need all the context in order to under
by awsanswers 4y ago
Tough spot - these days people look for tailored information for the answer to only their question. But often they really need all the context in order to understand the answer to just their question. (And we all hope they grow into stewards of the whole answer.)
At work, you could maintain documents for things you need to explain in detail, and when verbally discussing specific parts, reference relevant parts of the written doc.
- 100011_100001 4y agoI've started following a simple pattern, if there is documentation point them to it, if there is no documentation write it, then point them to it. What trips me up is questions in meetings that are onerous.
- awsanswers 4y ago"From your question, it sounds like you may have an assumption we should set the servers on fire, I can see where you got there, but I think not setting them on fire is the way to go, I think this doc has some info about that" it feels crazy at first, try it. (I hate it it and do it. People have very fragile egos these days. You're being extremely accommodating but it will protect your reputation)