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I was working in a Dell call center in 2007 when this plague started. As soon as I pulled up the service tag I could tell how the call was going to go. Yellow l
by tcbyrd 4y ago
I was working in a Dell call center in 2007 when this plague started. As soon as I pulled up the service tag I could tell how the call was going to go. Yellow lights on the back indicating power but no successful POST. Specific chassis manufactured in a specific time range. There was a massive recall but most people don’t return their working machine, so it took months before the calls slowed down.
- 2000UltraDeluxe 4y agoA few years earlier, Compaq, my first helpdesk job, had similar issues with caps in their PSU's. The normal problem statement would be that the computer simply went out with a loud bang. One client once called regarding 80 Evo's who'd all gone out, one after another, over the course of a single day.