Here it is: https://www.bloomberg.com/opinion/articles/2021-05-26/airbnb-took-down-my-negative-review-why https://www.bloomberg.com/opinion/articles/2021-05-26/

Here it is: https://www.bloomberg.com/opinion/articles/2021-05-26/airbnb-took-down-my-negative-review-why https://www.bloomberg.com/opinion/articles/2021-05-26/airbnb... (Also posted on HN: https://news.ycombinator.com/item?id=27289112 https://news.ycombinator.com/item?id=27289112) Article focuses on the writer's 'bad' review being removed without a reasonable explanation from Airbnb support, and insufficient followup from escalation staff: > After I contacted Airbnb’s media relations department and said I was interested in doing a column about my experience, a spokesman...took quick action.