4 ms·

There was an article (can't find the link) where a journalist couldn't get sufficient help from regular Abb Support; so he called up one of their (Media Relatio

There was an article (can't find the link) where a journalist couldn't get sufficient help from regular Abb Support; so he called up one of their (Media Relations?) people and told them he's writing a piece on customer satisfaction with Abb -- of course conveniently mentioning his most-recent troubles -- *"Would you like to comment for the article?"*. He says, his problems were immediately escalated, then resolved properly. And...he still wrote the piece. When I can find the link, will post here. So... perhaps put a Twitter/HN/etc call-out to journalists, if they're planning to write articles on Abb, that you'ld like to share your experiences (headaches). Be sure to link to this thread!

realAzazello 4y ago
Here it is: https://www.bloomberg.com/opinion/articles/2021-05-26/airbnb-took-down-my-negative-review-why https://www.bloomberg.com/opinion/articles/2021-05-26/airbnb... (Also posted on HN: https://news.ycombinator.com/item?id=27289112 https://news.ycombinator.com/item?id=27289112) Article focuses on the writer's 'bad' review being removed without a reasonable explanation from Airbnb support, and insufficient followup from escalation staff: > After I contacted Airbnb’s media relations department and said I was interested in doing a column about my experience, a spokesman...took quick action.