I think parent’s use of “stupid” is referring to themself going on vacation and immediately forgetting their unlock code. Regaining access to a single device t

I think parent’s use of “stupid” is referring to themself going on vacation and immediately forgetting their unlock code. Regaining access to a single device that has been robbed and unlocked at gunpoint is a tough scenario. But I agree that there must be better support patterns to recognize and deal with such a scenario… the rather unfortunate thing I see here is his brother falling for a phishing scam, which yes ultimately will lose the device for good (physical access + password). That is harder to deal with from the support end, I’d imagine.