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> out of sheer stupidity I have to push back on this. It's not stupidity to not realize you need another Apple device to have any reasonable chance of navigat

> out of sheer stupidity I have to push back on this. It's not stupidity to not realize you need another Apple device to have any reasonable chance of navigating their support channels. It's not something they go out of their way to teach you about, until you learn the hard way. Indeed it's an infuriating (IMO) dark pattern. Don't blame yourself or others - this is on Apple! EDIT My personal brush with this was when my wife's phone was lost/stolen/etc and she forgot her iCloud password. Even though she had not one but two active macbooks, the fact that the credit card she'd registered with iCloud caused weeks of delay from Apple. They wouldn't budge unless we entered the original CC number, but their system rejected it due to the expiration. Madness! I'm glad that I had an internal contact - most people would have been locked out for good. These days I use a thinkpad...

infotogivenm 4y ago
I think parent’s use of “stupid” is referring to themself going on vacation and immediately forgetting their unlock code. Regaining access to a single device that has been robbed and unlocked at gunpoint is a tough scenario. But I agree that there must be better support patterns to recognize and deal with such a scenario… the rather unfortunate thing I see here is his brother falling for a phishing scam, which yes ultimately will lose the device for good (physical access + password). That is harder to deal with from the support end, I’d imagine.
srmarm 4y ago
Many years ago I had my iPad stolen on a train. Realised what had happened while we were still between stations. In theory all I needed to do was use the find my device function on my phone and walk the train until my iPad connected to my phone. Except the bloody thing wouldn't work on my Android phone. The page was just telling me to download the iCloud app from an Apple device. I didn't get the iPad back and haven't purchased anything from Apple since.

infotogivenm 4y ago

I think parent’s use of “stupid” is referring to themself going on vacation and immediately forgetting their unlock code. Regaining access to a single device that has been robbed and unlocked at gunpoint is a tough scenario. But I agree that there must be better support patterns to recognize and deal with such a scenario… the rather unfortunate thing I see here is his brother falling for a phishing scam, which yes ultimately will lose the device for good (physical access + password). That is harder to deal with from the support end, I’d imagine.

srmarm 4y ago

Many years ago I had my iPad stolen on a train. Realised what had happened while we were still between stations. In theory all I needed to do was use the find my device function on my phone and walk the train until my iPad connected to my phone. Except the bloody thing wouldn't work on my Android phone. The page was just telling me to download the iCloud app from an Apple device. I didn't get the iPad back and haven't purchased anything from Apple since.