4 ms·
I have an additional trick - If you are the person of whom help is frequently asked, employ a nominal delay before you get into it. "Sure - let's get on <confe
by bob1029 4y ago
I have an additional trick - If you are the person of whom help is frequently asked, employ a nominal delay before you get into it.
"Sure - let's get on <conference line> in 5 minutes"
I've found this to work well. "hang on I'm going to try 1 more thing". And, then you don't hear from them until tomorrow.
- bluefirebrand 4y agoI use this trick a lot. I tend to vary between 10-20 minutes though. I also usually give them a starting point. "Hey I'm in the middle of something. I can chat in 15 minutes or so. In the meantime if you haven't yet, try X, Y, Z" This helps push them to at least try something so when I ask later "Did you try X Y or Z?" They can have some kind of answer.
- groffee 4y agoI found this in a non-development role, this lady would constantly phone me for 'help' and I found that if I just ignored her (in a nice way) she'd fix it herself in a few minutes.
- Justsignedup 4y agobrilliant idea. i will use this